Review these frequently asked questions before sending your message.

Do you need support or help with a downloaded product?

Remember that we do not provide any kind of support. This is one of the main reasons why we can offer these products at a low price. If you need help you can consult forums and specialized blogs, or buy the product directly from the developer’s site. They will usually give you between 6 and 12 months of support included in your purchase.

Did you have any trouble downloading a file after purchase?

It is possible the file has an issue or may be we have to check your account. In this case we ask you to send us a message through the form that you will find on the right (>>). Try to be as explicit as possible, so that we can reproduce the error as it happens to you, in this way we can give you a solution as soon as possible.

Where can I find my license key?

We do not provide, lease, release, or resell license keys. All the products offered on this website are licensed under the GNU General Public License (GPL). You do not need license keys to use your projects, regardless of how many products need. License keys are only required if you want to receive automatic updates and support from the author of a plugin or theme.

How many sites can i use the themes or plugins on?

As many as you like. Seriously, there are no catches. The plugins and themes are GPL-licensed, and you can use them as often as you need to, on however many sites you choose. Have a friend who’s building a website? Share our plugins and themes with them, too.

Feel free to send us a mail at: info@themesembassy.com

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